How long do I have to return an item?
If you wish to exchange for a different size, we offer a 14-days exchange from the time you received your order. If the 14-days deadline has passed, you will not be able to create your exchange your order.
Take note: Every Exchange will be charged Exchange Handling Fee of RM9.90 and Postage Fee (Postage Fee is calculated based on quantity of item/s and delivery location).
What should I do if there is an error on my product?
If you receive a product that is damaged, you can create a complaint. You create a complaint by sending the following info to email@example.com.
Please attached pictures or a video showing the error, order number and which item your complaint concerns.
When we have received the info we can easily and quickly process your complaint. We return with a solution within 24 hours on weekdays.
What is your shipping time?
All Orders will be processed and delivered within 8 – 12 working days from Order Date.
This is due to our high volume of orders.
Therefore, no urgent order request will be entertained.
I have not received my order confirmation. What do I do?
If you have not received your order confirmation, there may be the following reasons:
1. You entered an incorrect e-mail address when placing the order.
If you have entered an incorrect e-mail when you placed your order, please contact us at firstname.lastname@example.org or live chat and attach your full name & contact number so that we can ensure that we provide information to the correct person and we can update you with Order Confirmation.
2. The order confirmation is in the spam or junk folder.